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returns

Return or exchange products in 3 easy steps

Step 1

Prepare the packaging for your product. Ideally, you should use the shipping envelope in which you originally received the product.

Step 2

Enclose the delivery note that you received upon delivery. It contains all the data we need to assign the product to you and your order.

If you would like to exchange the product (different color or length), please note this on the delivery note. For example, you can write:

"Please exchange product in color X."
"Please exchange product in length Y."

Step 3

Pack everything and send it to the following address using any shipping service of your choice:

SERASAR GmbH
C/O SendAgents GmbH
Carl Benz Ring 16
50374 Erftstadt
Germany

After receiving your package, we will send you your new product or refund you the purchase price.

FAQ about returns